As of May 15, HOP eligibility has expanded to include NC Medicaid members who are eligible for Tailored Care Management through Vaya Health or Partners Health Management.

2022-2023

WNC HOP
Impact Report

Overview

Impact Health is committed to ensuring that all individuals and families living in Western North Carolina have equitable access to healthy opportunities. Our nonprofit organization leads a network of more than 50 human service organizations (HSOs) along with care managers and prepaid health plans that are participating in North Carolina’s Healthy Opportunities Pilot (HOP).

HOP is the first program of its kind to use Medicaid funding to improve access to healthy food, safe housing, reliable transportation, and services that address interpersonal safety and toxic stress. Research has consistently shown that up to 80 percent of a person’s wellbeing is impacted by these social drivers of health.

By the

Numbers

as of Dec. 31, 2023

54

organizations

in HSO network

4,900

HOP participants

served

76,000

HOP services

provided

$13.8M

in capacity building

funds distributed to HSOs

179

full- and part-time

jobs supported

$13.2M

reimbursement income

billed by HSOs

WNC HOP Service

Delivery by Quarter

“Mold is a huge concern of mine, and to not have to worry about the roof is massive. The repairs and healthy home goods provided by Mountain Housing Opportunities and HOP helped us feel less anxious, especially not having to run a wood stove with two asthmatic children that now need medication twice a day. It definitely helps a lot.”

Andrea

HOP Participant

Photo by Katie Richard

“We felt like HOP was a good fit for some of the services we were already providing. It gave us an opportunity to be more intentional with Medicaid recipients and help them with food, housing and resources to fill their gaps.”

Mary Messarra

Crisis Ministry Director, Asheville Buncombe Community Christian Ministry

“Many of the families we see have high resource needs, particularly families with small children. Being able to address these social determinants of health through the Healthy Opportunities Pilot helps our patients make the most of the healthcare services we offer.”

Heather Zanzig, LCSW

Integrated Behavioral Health Care Provider, MAHEC

Read more partner stories:
impacthealth.org/partner-stories

Domain

Snapshots

as of Dec. 31, 2023

81,058

healthy food boxes

provided across WNC to support individuals’ and families’ weekly nutritional needs.

2,296

WNC families

received housing services that helped them access stable and healthy living conditions.

2,248

transportation services

helped WNC residents access grocery stores and other community resources that support their wellbeing.

599

personal safety and toxic stress services

that promote resilience were provided to at-risk community members.

2023

Milestones

Behind the Scenes

at Impact Health

Billing Wins

Helped network organizations successfully invoice $13.2M for pilot services and resolve more than $335,000 in disputed claims.

Compliance Wins

Developed a wellness-focused compliance program that helped human service organizations understand and successfully meet complex Medicaid billing requirements.

Quality Wins

Launched a quality improvement initiative that provides multiple avenues for participant feedback that is used to guide ongoing pilot improvements.

Billing Wins

Helped network organizations successfully invoice $13.2M for pilot services and resolve more than $335,000 in disputed claims.

Compliance Wins

Developed a wellness-focused compliance program that helped human service organizations understand and successfully meet complex Medicaid billing requirements.

Quality Wins

Launched a quality improvement initiative that provides multiple avenues for participant feedback that is used to guide ongoing pilot improvements.

WNC HOP Network

54 Strong and Growing

As of December 2023, the following organizations make up the WNC HOP network:

  • Appalachian Sustainable Agriculture Project (ASAP)
  • Asheville Buncombe Community Christian Ministry (ABCCM)
  • Asheville Buncombe Institute of Parity Achievement (ABIPA)
  • Beacon of Hope
  • Big Ivy Community Development Club
  • Blue Ridge Women in Agriculture
  • Bounty & Soul
  • Burke United Christian Ministries
  • C2Life Foundation
  • Caja Solidaria
  • Children & Family Resource Center
  • Community Housing Coalition of Madison County
  • Dayspring Foundation
  • Eblen Charities
  • Eden of Abundance
  • Eliada Homes
  • Equal Plates Project
  • First United Methodist Church of Waynesville
  • Five Point Center
  • Four Square Community Action
  • Haywood Christian Ministry
  • Haywood Pathways Center
  • Haywood Street Congregation
  • Helpmate
  • HIGHTS
  • Hinton Rural Life Center
  • Housing Assistance Corporation
  • Interfaith Assistance Ministry
  • Land of Sky Regional Council
  • Legal Aid of North Carolina
  • Macon Program for Progress
  • MANNA FoodBank
  • McDowell Local Food Advisory Council (LFAC)
  • Mountain Housing Opportunities
  • Mountain Projects
  • Neighbors Feeding Neighbors Food Ministry
  • New Hope of McDowell
  • Pisgah Legal Services
  • Reinvestment Partners
  • Resources, Education, Assistance, Counseling, and Housing (REACH) of Macon County
  • Rutherford Housing Partnership
  • SAFE, Inc. of Transylvania County
  • Safelight
  • Share Thy Bread Food Pantry (Tryon Seventh-day Adventist Church)
  • Smart Start of Transylvania County
  • Southern Reconciliation Ministries (Reconciliation House)
  • Thrive
  • Toe River Aggregation Center Training Organization Regional (TRACTOR)
  • Transylvania Habitat for Humanity
  • Working Wheels NC
  • Western North Carolina Community Health Services (WNCCHS)
  • Williams YMCA of Avery County
  • WNCSource
  • YMCA of Western North Carolina

See our regional impact:

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