Who We Serve

Impact Health supports a robust network of human service organizations (HSOs) that provide housing, transportation, food and/or interpersonal safety services to eligible NC Medicaid Managed Care members enrolled in the Healthy Opportunities Pilot.

To be eligible for pilot services, individuals must

  • be enrolled in an NC Medicaid Managed Care health plan,
  • live in one of the state’s three pilot regions, and
  • have a qualifying physical or behavioral health condition +
    a qualifying
    social need or risk factor.  

North Carolina’s 18 westernmost counties, identified in this map, make up one of the three pilot regions. You can learn more about NC Medicaid Managed Care health plans here.

WNC map

Pilot Eligibility: Physical/Behavioral Health Criteria.

NC Medicaid Managed Care members must meet at least one physical/behavioral health criteria and one social risk factor to be eligible for the Pilot program.

Eligibility CategoryAgePhysical/Behavioral Health Criteria (at least one, per eligibility category)
Adults 21+
  • 2 or more chronic conditions. Chronic conditions that qualify an individual for pilot enrollment include: BMI over 25, blindness, chronic cardiovascular disease, chronic pulmonary disease, congenital anomalies, chronic disease of the alimentary system, substance use disorder, chronic endocrine and cognitive conditions, chronic musculoskeletal conditions, chronic mental illness, chronic neurological disease and chronic renal failure, in accordance with Social Security Act section 1945(h)(2).
  • Repeated incidents of emergency department use (defined as more than four visits per year) or hospital admissions.
Pregnant Womenn/a
  • Multifetal gestation
  • Chronic condition likely to complicate pregnancy, including hypertension and mental illness
  • Current or recent (month prior to learning of pregnancy) use of drugs or heavy alcohol
  • Adolescent ≤ 15 years of age
  • Advanced maternal age, ≥ 40 years of age
  • Less than one year since last delivery
  • History of poor birth outcome including: preterm birth, low birth weight, fetal death, neonatal death



  • Neonatal intensive care unit graduate
  • Neonatal Abstinence Syndrome
  • Prematurity, defined by births that occur at or before 36 completed weeks gestation
  • Low birth weight, defined as weighing less than 2500 grams or 5 pounds 8 ounces upon birth
  • Positive maternal depression screen at an infant well-visit
  • One or more significant uncontrolled chronic conditions or one or more controlled chronic conditions that have a high risk of becoming uncontrolled due to unmet social need, including: asthma, diabetes, underweight or overweight/obesity as defined by having a BMI of 85th %ile for age and gender, developmental delay, cognitive 67 impairment, substance use disorder, behavioral/mental health diagnosis (including a diagnosis under DC: 0-5), attention deficit/hyperactivity disorder, and learning disorders
  • Experiencing three or more categories of adverse childhood experiences (e.g. Psychological, Physical, or Sexual Abuse, or Household dysfunction related to substance abuse, mental illness, parental violence, criminal behavioral in household)
  • Enrolled in North Carolina’s foster care or kinship placement system
Pilot Eligibility: Social Risk Factors
Risk Factor Definition
Homelessness and housing insecurity Homelessness, as defined in  U.S. Department of Health and Human Services  42 CFR § 254(h)(5)(A), and housing insecurity, as defined based on questions used to establish housing insecurity in the Accountable Health Communities Health Related Screening Tool.
Food insecure As defined by the US Department of Agriculture commissioned report on Food Insecurity in America:
  • Low Food Security: reports of reduced quality, variety, or desirability of diet. Little or no indication of reduced food intake.
  • Very low food security: Reports of multiple indications of disrupted eating patterns and reduced food intake
Transportation insecure Defined based on questions used to establish transportation insecurities in the Accountable Health Communities Health Related Screening Tool.
At risk of, witnessing or experiencing interpersonal violence Defined based on questions used to establish interpersonal violence in the Accountable Health Communities Health Related Screening Tool.
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